Get help

Before you write

Most problems have an answer on these pages:

A status code or an error.code you don’t understand: Errors, and the Errors section of the operation’s reference page.
401, 403 or 404 on every call: Authentication.
A call that worked but didn’t do what you expected: Errors, known exceptions.
Duplicate records after a retry: Retries and duplicates.
An AI app that won’t connect: AI apps troubleshooting.
Many requests failing with 5xx at once: check status.yoprint.com for an outage, wait, and try again.

Email support@yoprint.com. For help using the web app itself, see YoPrint’s support articles.

Answers don’t carry a request id, so support finds your request by when and where you sent it. Include:

Include	Example
Your Team ID (the team slug)	`your-team`
The method and the full path, with the ids in it	`POST /v2/api/store/your-team/v2/sales_order/V4keXwwxMQyXw7/payment`
When you sent it, with the time zone	`2026-11-12 14:05 UTC`
The HTTP status and the whole answer body	`422` and the JSON you got
The body you sent, with secrets taken out	the JSON you posted
Whether it happens every time, or only sometimes	“every time since this morning”
For a webhook: the subscription’s `id`, the event, and what your endpoint answered	`order.created`, your endpoint answered `500`

Changes and deprecations lists what changed and which operations to move off.

AI agents: read /llms.txt; add .md to any page URL for its Markdown. Guides and concepts in one file: /llms-full.txt.