# Get help

> How to get help with the YoPrint API, what to put in your message so support can find the problem fast, and where to check for an outage.

Web page: https://developer.yoprint.com/start/support/

## Before you write

Most problems have an answer on these pages:

- A status code or an `error.code` you don't understand: [Errors](https://developer.yoprint.com/concepts/errors.md), and the Errors section of the operation's [reference page](https://developer.yoprint.com/reference.md).
- `401`, `403` or `404` on every call: [Authentication](https://developer.yoprint.com/concepts/authentication.md#when-authentication-fails).
- A call that worked but didn't do what you expected: [Errors, known exceptions](https://developer.yoprint.com/concepts/errors.md#known-exceptions).
- Duplicate records after a retry: [Retries and duplicates](https://developer.yoprint.com/concepts/retries-and-duplicates.md).
- An AI app that won't connect: [AI apps troubleshooting](https://developer.yoprint.com/ai-apps/troubleshooting.md).
- Many requests failing with `5xx` at once: check [status.yoprint.com](https://status.yoprint.com/) for an outage, wait, and try again.

## Contact support

Email **support\@yoprint.com**. For help using the web app itself, see YoPrint's [support articles](https://support.yoprint.com/).

Answers don't carry a request id, so support finds your request by when and where you sent it. Include:

| Include                                                                            | Example                                                              |
| ---------------------------------------------------------------------------------- | -------------------------------------------------------------------- |
| Your Team ID (the team slug)                                                       | `your-team`                                                          |
| The method and the full path, with the ids in it                                   | `POST /v2/api/store/your-team/v2/sales_order/V4keXwwxMQyXw7/payment` |
| When you sent it, with the time zone                                               | `2026-11-12 14:05 UTC`                                               |
| The HTTP status and the whole answer body                                          | `422` and the JSON you got                                           |
| The body you sent, with secrets taken out                                          | the JSON you posted                                                  |
| Whether it happens every time, or only sometimes                                   | "every time since this morning"                                      |
| For a webhook: the subscription's `id`, the event, and what your endpoint answered | `order.created`, your endpoint answered `500`                        |

> **Danger: Never send your API key**
>
> Don't put your API key, a webhook secret, or the `Authorization` header in a message, a screenshot or a log you share. Support never needs them. If you sent one by mistake, regenerate the key in **Profile**.

## Changes to the API

[Changes and deprecations](https://developer.yoprint.com/start/changes.md) lists what changed and which operations to move off.