Change a task's status
AI agents: read /llms.txt; add .md to any page URL. This page as Markdown: /reference/tasks/v2-job-work-pipeline-change-status.md. Index of every page and the rules for every call: /llms.txt. Guides and concepts in one file: /llms-full.txt. OpenAPI: /openapi.json.
PUT/
Moves a task to another status of its task preset. Returns the task with previous_status_id and previous_status.
Completing every task doesn't change the job's status: change it with Change a job's status.
Business rules
- The status must belong to the task's preset: otherwise 422
invalid_status_selection("Selected status is not part of task preset").
Side effects
- Sends the
work_pipeline.status_changedwebhook when the status really changed, and records the status history andstatus_last_change_date(andstatus_completion_datefor a Completed status).
Path parameters
Your team slug, shown as Team ID next to your API key in Profile.
- Example
your-team
- Example
The task's hash id. Hash ids only: a unique key or a document number gives 404.
- Example
hpioY1gDBQZdbI
- Example
Request body
application/json, required.
A status of the task's preset (from List task statuses).
notify_customerboolean | nullAccepted and ignored.
Response
200Successful response.
The task after the change, with the status it had before.
Child fields (26)
assigned_usersarray of objectsWho is assigned.
Fields of each item (3)
avatar_urlstring | nullidstringThe user.
namestring
created_atstring (date-time)due_datestring (date-time) | nullTask due date. ISO 8601 with offset, or null.
idstringThe task.
job_idstringThe job.
job_is_rushboolean | integer | nulljob_item_countnumber | nulljob_namestring | nulljob_scoped_idstringThe job number with its prefix.
job_status_idstring | nullThe job's current status.
namestringnotestring | nullorder_idstringThe order.
order_namestring | nullorder_scoped_idstring | nullThe order number.
pipeline_idstringThe task preset it comes from.
positionintegerOrder among tasks; lower comes first. 0 when unset.
previous_statusobjectA status: label, kind and place in the list.
Child fields (9)
colorstring | nullHex color.
customer_labelstringidstringThe status.
labelstringpipeline_idstringOnly on the statuses of a task preset (
rolepipeline): the task preset. Absent on other statuses.positionintegerIts place in the team's list: sort by it to find the next status.
rolestringWhich list it belongs to:
jobfor job statuses,pipelinefor the statuses of a task preset.- One of:
"order","quote","job","purchase_order","shipment","customer_message","pipeline"
- One of:
trashedbooleanThe status was deleted.
typestringThe kind of status:
start(Pending),pre_productionandin_progress(In Progress),end(Completed).- One of:
"start","pre_production","in_progress","end"
- One of:
previous_status_idstring | nullThe status before this call.
sales_orderobjectA summary of the job's order.
Child fields (14)
created_bystring | nullWho created the order.
cust_due_datestring (date-time) | nullOrder customer due (in-hand) date. ISO 8601 with offset, or null.
customer_idstring | nullThe customer.
customer_namestring | nulldue_datestring (date-time) | nullOrder production due date. ISO 8601 with offset, or null.
external_typestring | nullshopifywhen the order came from Shopify, else null.is_quotebooleanissue_datestring (date-time) | nullOrder issue date. ISO 8601 with offset, or null.
object_typestring | nullsales_orderorquote.ship_due_datestring (date-time) | nullOrder ship-by date. ISO 8601 with offset, or null.
shopify_deleted_externallybooleanshopify_deleted_externally_atstring (date-time) | nullWhen it was deleted in Shopify. ISO 8601 with offset, or null.
start_datestring (date-time) | nullOrder production start. ISO 8601 with offset, or null.
status_idstring | nullThe order status.
start_datestring (date-time) | nullTask start. ISO 8601 with offset, or null.
statusobjectA status: label, kind and place in the list.
- Same fields as
data.previous_status.
- Same fields as
status_completion_datestring (date-time) | nullWhen it reached a Completed status. ISO 8601 with offset, or null.
status_idstringThe task's status (a status of its task preset).
status_last_change_datestring (date-time) | nullWhen the status last changed. ISO 8601 with offset, or null.
updated_atstring (date-time)
Errors
401The API key is missing or wrong (
unauthenticated).403You are not allowed to do this.
api_access_not_in_plan: your team's plan doesn't include API access (Pro and above, with an active subscription or trial), so every request answers this until the team upgrades. When your role lacks the permission the operation needs, the body is only{"message": "Insufficient Permission"}. Other refusals use the error envelope, withunauthorizedoruser_is_not_authorized.404Not found.
page_not_found: the team slug is unknown, you are not a member of the team, or an id in the path is not one of this team's.code: null, with a message that starts "No query results for": there is no record with that id.- When
- The task or the status isn't your team's.
- Fix
- Check the ids.
422The request was refused and changed nothing.
validation_failedlists what to fix inerror.fields; other codes name a business rule, explained inerror.message. A few checks answer with only{"message": "..."}. An operation that calls another service (a payment provider, a carrier, an accounting app) can answerconnect_timeout("Please retry again") when that service does not answer in time: the change may or may not have happened there, so read the record back before you retry.- When
- The status is from another preset (
invalid_status_selection), orstatus_idis missing. - Fix
- Use a status of the task's preset.
Related
- GETList the task statuses of a task preset
/v1/ api/ store/ {team_slug}/ setting/ status/ pipeline/ {hash_id} - PUTChange a job's status
/v2/ api/ store/ {team_slug}/ v2/ job/ {hash_id}/ status
