Change the status of a shipment
AI agents: read /llms.txt; add .md to any page URL. This page as Markdown: /reference/shipments/v2-sales-order-shipment-change-status.md. Index of every page and the rules for every call: /llms.txt. Guides and concepts in one file: /llms-full.txt. OpenAPI: /openapi.json.
PUT/
Moves a shipment to another shipment status. status_id comes from the team's shipment statuses. {hash_id} is the order's id; {id} is the shipment's id.
notify_customer matters only for Shopify shipments moving to a final status: it is then required, and Shopify creates the fulfillment and tells the customer when it is true. For other shipments it has no effect.
The answer is the shipment in the older shape, with its status and items, plus previous_status_id and previous_status (the status before this call).
Business rules
- The order must be published: "Publish this order before changing shipment status."
- The status must be a shipment status of the team.
Side effects
- Emails the team about the change and sends the
shipment.status_changedwebhook, only when the status really changes: picking the shipment's current status sends neither. - For a Shopify shipment moving to a final status, creates the fulfillment in Shopify, then emails the team and sends the webhook.
- Customer Portal pages the order's customer has open refresh (also when the status didn't change).
Path parameters
Your team slug, shown as Team ID next to your API key in Profile.
- Example
your-team
- Example
The sales order's or quote's
id(a hash id). Theord_unique key and the order number do not work here.- Example
V4keXwwxMQyXw7
- Example
The shipment's
id(a hash id).- Example
qAKg4jO63uFqjs
- Example
Request body
application/json, required.
A shipment status id.
notify_customerboolean | nullShopify shipments only; see above.
Response
200Successful response.
A shipment, in the older shape (app/Transformers/ShipmentTransformer.php, which always includes
statusanditems).Child fields (12)
delivery_notesstring | nulldelivery_totalinteger | number | string | nullOlder shipping total. Thousandths, an older encoding:
12500is 12.50. Usually a whole number; an amount finer than a thousandth comes back as a number with a fraction (1234.5is 1.2345), or as a string ("1234.5") when you sendX-Yoprint-Decimal-Format: exact-v1. See Money and quantities.itemsarray of objectsShipment lines, in the older shape.
order_idstringorder_scoped_idstringprevious_statusobject | nullA status, as the status operations return it.
Child fields (9)
A hex color, such as
#2196f3.What customers see in the customer portal. When none is set:
Pendingforstart,In Progressforin_progressandpre_production,Completedforend.The status name people see.
Sort order within its list, lowest first.
Which list the status belongs to:
order,quote,job,shipment,purchase_order,pipelineorcustomer_message.true for a deleted status.
startis the first status of its list andendthe last;pre_productionandin_progressare the ones in between.- One of:
"start","pre_production","in_progress","end"
- One of:
pipeline_idstringThe task preset, for
pipelinestatuses only; absent for other roles.
previous_status_idstring | nullThe status before this call.
scoped_idstringshipping_address_idstring | nullstatusobject | nullA status, as the status operations return it.
- Same fields as
data.previous_status.
- Same fields as
Errors
401The API key is missing or wrong (
unauthenticated).403You are not allowed to do this.
api_access_not_in_plan: your team's plan doesn't include API access (Pro and above, with an active subscription or trial), so every request answers this until the team upgrades. When your role lacks the permission the operation needs, the body is only{"message": "Insufficient Permission"}. Other refusals use the error envelope, withunauthorizedoruser_is_not_authorized.404Not found.
page_not_found: the team slug is unknown, you are not a member of the team, or an id in the path is not one of this team's.code: null, with a message that starts "No query results for": there is no record with that id.- When
- The status or shipment is not found.
- Fix
- Use ids from this team and order.
422The request was refused and changed nothing.
validation_failedlists what to fix inerror.fields; other codes name a business rule, explained inerror.message. A few checks answer with only{"message": "..."}. An operation that calls another service (a payment provider, a carrier, an accounting app) can answerconnect_timeout("Please retry again") when that service does not answer in time: the change may or may not have happened there, so read the record back before you retry.- When
- A draft order, or a Shopify shipment moving to its final status without
notify_customer(shopify_terminal_status_requires_fulfillment). - Fix
- Publish the order, or send
notify_customer.
Related
- GETList shipment statuses
/v1/ api/ store/ {team_slug}/ setting/ status/ shipment - GETList the shipments of a sales order
/v2/ api/ store/ {team_slug}/ v2/ sales_order/ {unique_key}/ shipment
