Restore a deleted customer contact
AI agents: read /llms.txt; add .md to any page URL. This page as Markdown: /reference/customer-contacts/v1-customer-contact-restore.md. Index of every page and the rules for every call: /llms.txt. Guides and concepts in one file: /llms-full.txt. OpenAPI: /openapi.json.
PATCH/
Brings back a deleted contact. It comes back as it was; it does not become primary. Answers success: true with data: null.
Business rules
- Customers synced from Shopify are read-only here: changes are refused with 422
validation_error"External customers are read-only. Manage changes from Shopify." System customers (is_system: true) are refused the same way ("System customer cannot be modified or deleted."). - Contacts synced from Shopify are read-only (422).
- Works on a deleted customer too.
- On a live customer, a contact can't come back while another live contact of the customer has the same email (409).
Side effects
- Sends the
customer_contact.updatedwebhook. - When the contact's email already belongs to a Customer Portal account on your team that can't open this customer yet, saving the contact gives that account access to this customer (active when the account is set up with a verified email or a password, invited otherwise). No email is sent.
Path parameters
Your team slug, shown as Team ID next to your API key in Profile.
- Example
your-team
- Example
The customer's id (
idfrom List customers or Create a customer). A hash id from an earlier answer; unique keys and document numbers (such asPO0042) don't work here.- Example
EDhVUaC6jbLbed
- Example
The contact's id (
idfrom List a customer's contacts, or from List a vendor's contacts). A hash id from an earlier answer; unique keys and document numbers (such asPO0042) don't work here.- Example
uAu3dAKIaHyAYk
- Example
Request body
This operation takes no request body.
Response
200Successful response.
Errors
401The API key is missing or wrong (
unauthenticated).403You are not allowed to do this.
api_access_not_in_plan: your team's plan doesn't include API access (Pro and above, with an active subscription or trial), so every request answers this until the team upgrades. When your role lacks the permission the operation needs, the body is only{"message": "Insufficient Permission"}. Other refusals use the error envelope, withunauthorizedoruser_is_not_authorized.- When
- Your role has no Manage Customers permission. This 403 has a short body,
{"message": "Insufficient Permission"}, with nosuccessorerror. - Fix
- Ask a team owner to give your role Manage Customers.
404Not found.
page_not_found: the team slug is unknown, you are not a member of the team, or an id in the path is not one of this team's.code: null, with a message that starts "No query results for": there is no record with that id.- When
- No contact with this id on the customer, deleted or not.
error.codeis null anderror.messagenames the record type. - Fix
- Check the ids.
409
- When
- Another live contact of this customer already has this email, ignoring case and surrounding spaces (
error.codecustomer_portal_duplicate_contact_email, "This customer already has a contact with that email. Edit the existing contact or use a different email."). - Fix
- Change or delete the other contact first, or keep this one deleted.
422The request was refused and changed nothing.
validation_failedlists what to fix inerror.fields; other codes name a business rule, explained inerror.message. A few checks answer with only{"message": "..."}. An operation that calls another service (a payment provider, a carrier, an accounting app) can answerconnect_timeout("Please retry again") when that service does not answer in time: the change may or may not have happened there, so read the record back before you retry.- When
- The customer comes from Shopify, or is a system customer (
error.codevalidation_error, with the reason inerror.message). - Fix
- Change Shopify customers in Shopify. System customers cannot be changed.
Related
- DELETEDelete a customer contact
/v1/ api/ store/ {team_slug}/ customer/ {hash_id}/ contact/ {id}
